TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES
Solare Maternity
Last updated: [02/04/26]
1. About us
1.1 We are Solare Maternity, a sole trader business operated by Laura Smith. Our website is www.solarematernity.com and you can contact us by email at laura@solarematernity.com.
1.2 The services provided through Solare Maternity are strictly educational in nature and Laura acts solely in the capacity of an Educator and Consultant through this business. References to “we”, “us” or “our” in these terms are references to Solare Maternity.
2. These terms
2.1 These are the terms and conditions on which we supply our educational services to you. They apply to all services you purchase from us, whether via our website, by email or by any other means.
2.2 Please read these terms carefully before you book any of our services. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or that they require any changes, please contact us to discuss.
2.3 By booking any of our services you agree to be bound by these terms, together with our Privacy Policy and Cookie Policy, which are available on our website.
2.4 These terms were last updated on the date shown at the top of this document. We may revise these terms from time to time. The terms that apply to your booking are those in force on the date you place your order.
3. Educational purpose only – important disclaimer
THIS SECTION IS PARTICULARLY IMPORTANT. PLEASE READ IT CAREFULLY.
3.1 All services provided by Solare Maternity are strictly for educational and informational purposes only. Our services are designed to support and supplement the care you receive from your own healthcare providers. They do not constitute and must not be relied upon as medical advice, clinical care, diagnosis or treatment.
3.2 By booking our services you acknowledge and agree that:
(a) No patient-provider relationship is created. Engaging with our educational sessions does not establish a clinical midwife-to-patient relationship between you and Laura Smith or Solare Maternity.
(b) Our services supplement, not replace, your own healthcare. You must continue to receive all clinical care, scans, physical examinations and medical advice from your own local healthcare provider, obstetrician, midwife or other qualified medical professionals.
(c) We will not provide clinical services. We will not perform clinical tasks, interpret specific diagnostic or medical test results, provide prescriptions, or give advice on specific medical conditions or treatment plans.
(d) We do not provide emergency services. Solare Maternity does not provide emergency medical services or on-call clinical support. If you experience urgent symptoms (such as reduced foetal movement, bleeding, severe pain or any other medical emergency), you must immediately contact your local emergency services or your primary maternity care provider.
(e) No guarantees of outcomes. Pregnancy and childbirth are inherently unpredictable. We make no guarantees regarding specific birth outcomes, including the length of labour, the level of pain experienced, or the necessity of medical interventions. The information provided is intended to help you make informed decisions in consultation with your own medical team.
(f) Assumption of risk. You agree that the use of any information provided during our educational sessions is at your own risk. You should always consult with your primary medical team before making any changes to your birth plan or healthcare arrangements based on our educational sessions.
3.3 Laura Smith’s role within Solare Maternity is limited to that of an Educator and Consultant. Nothing in our services should be interpreted as the provision of regulated clinical midwifery care.
4. Our services
4.1 Solare Maternity provides online maternity education services including, but not limited to:
(a) One-to-one consultations: Private educational sessions conducted via secure video link (doxy.me).
(b) Group classes: Scheduled online educational sessions for multiple participants, conducted via Zoom Business. These include antenatal education courses (typically an eight-week programme), birth planning sessions, twin preparation classes, birth debriefs and feeding support sessions.
(c) Digital resources: Access to downloadable educational materials such as birth plan templates, PDF guides and worksheets, where available.
4.2 All services are delivered remotely via the internet. One-to-one sessions are hosted via doxy.me, a GDPR-compliant telemedicine platform. Group classes are hosted via Zoom Business with appropriate privacy and security settings enabled. It is your responsibility to ensure you have a stable internet connection, a suitable device and a private space for sessions.
4.3 Solare Maternity is not responsible for technical issues arising from your own hardware, software or internet connection.
4.4 Our educational content is based on United Kingdom (NICE) guidelines and evidence-based maternity practices recognised in the UK. As our clients may be located in different countries, you acknowledge that medical protocols, terminology and legal requirements regarding pregnancy and birth vary significantly between jurisdictions. It is your responsibility to confirm how the information we provide aligns with the local medical standards and regulations in your country of residence.
5. How to book and how we accept your order
5.1 You can book our services via our website or by contacting us directly by email. When you place a booking, this is your offer to purchase our services on these terms.
5.2 We will confirm acceptance of your booking by email. A binding contract between us is formed when we send you this confirmation.
5.3 By using our online booking system and clicking to confirm your booking, you are giving your electronic consent and full acceptance of these terms. This constitutes a legally binding agreement.
5.4 By booking our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are booking on behalf of someone else, you accept full responsibility for their compliance with these terms.
6. Price and payment
6.1 All prices are as listed on our website or booking platform at the time of purchase. We reserve the right to change our prices at any time, but the price confirmed at the time of your booking will be honoured.
6.2 Payment is required in full at the time of booking. Your place is not confirmed until payment has been successfully processed.
6.3 All fees are inclusive of any applicable taxes unless stated otherwise.
7. Your right to change your mind
7.1 Because you are purchasing services online, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind and cancel within 14 days of the date we confirm your booking, without giving a reason.
7.2 However, if the service has been fully performed within the 14-day cancellation period, you will lose the right to cancel once the service is complete. If you asked us to begin providing the service during the cancellation period, you must pay for the services provided up to the point you cancel.
7.3 To exercise your right to cancel, please contact us by email at laura@solarematernity.com. We will refund you within 14 days of receiving your cancellation notice, using the same payment method you used.
8. Our cancellation and refund policy
In addition to your statutory right to change your mind (section 7), the following cancellation policy applies:
One-to-one sessions
8.1 More than 48 hours’ notice: You may cancel for a full refund.
8.2 Between 24 and 48 hours’ notice: Cancellations may be eligible for a 50% refund at our sole discretion.
8.3 Less than 24 hours’ notice: No refund will be given.
Group classes and workshops
8.4 Group classes run on fixed dates and times. By booking, you acknowledge that your fee secures your place for those specific sessions only.
8.5 If you are unable to attend a scheduled group session, we are unable to reschedule it for you or offer a partial refund.
8.6 If you miss a session, we may (at our sole discretion) provide you with any digital handout materials that were used in that session, if available.
8.7 We reserve the right to cancel or postpone a group class if minimum enrolment numbers are not met. In that event, you will be offered a full refund or the option to transfer your booking to a future date.
Rescheduling
8.8 You may reschedule a one-to-one appointment free of charge with at least 24 hours’ notice. Rescheduling requests made with less than 24 hours’ notice will be treated as a cancellation under this section.
9. Late arrival and no-shows
9.1 If you are late joining a scheduled session, the session will still end at the originally scheduled time. No price reduction or time extension will be provided for late starts, unless we agree otherwise in writing beforehand.
9.2 If you do not join a session within 15 minutes of the scheduled start time, the session will be treated as a no-show and will be cancelled. No refund will be given, unless we have agreed otherwise in advance.
10. If we cancel or are late
10.1 If we need to cancel a session (for example, due to illness or emergency), we will give you as much notice as possible. You will be offered the choice of a priority reschedule or a full refund for that session.
10.2 If we are running late, we will notify you as soon as possible by email. We will either extend the session so you receive your full allotted time, or, if your schedule does not allow this, we will credit the lost time to a future session.
10.3 If a session is interrupted by a significant technical failure on our end, we will reschedule the remaining time at no additional cost to you.
11. Intellectual property
11.1 All materials provided during the course of our services – including PDF guides, worksheets, checklists, slide decks, pre-recorded videos, birth plan templates and website content – are the exclusive intellectual property of Solare Maternity.
11.2 Upon payment, we grant you a personal, non-exclusive, non-transferable and revocable licence to use our materials for your own personal preparation and education during your pregnancy and postpartum period.
11.3 You may not copy, redistribute, resell or share our materials with any third party (including friends, family or online groups) without our express written consent.
11.4 You may not use our materials or educational frameworks to create your own educational content, coaching services or business.
11.5 You may not record (audio or video) any one-to-one or group session without our prior written permission. If we record a session for your future review, that recording remains our property and is provided for your personal use only. It must not be uploaded to social media or any public platform.
11.6 The business name “Solare Maternity”, our logo and any programme titles are our intellectual property. Use of these without our permission is prohibited.
12. Confidentiality
12.1 We treat all information shared during our sessions – whether written, verbal or shared via video – as strictly confidential. We will not disclose your personal details or the contents of our sessions to any third party without your express written consent, except where required by law.
12.2 You acknowledge that we may be legally or ethically required to break confidentiality if we have a good-faith belief that disclosure is necessary to:
(a) protect your safety or the safety of others (for example, if there is a risk of serious self-harm or harm to a child); or
(b) comply with a court order, law or regulatory requirement.
13. Our responsibility for loss or damage
13.1 We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to our services.
13.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
13.3 We are not liable for any indirect, incidental or consequential loss, including emotional distress, loss of income or costs associated with medical interventions, arising from your use of our educational services, except where such liability cannot be excluded by law.
13.4 Our total liability to you for any claim arising from our services shall not exceed the total amount you paid for the specific service giving rise to the claim.
13.5 Our services and materials are provided on an “as is” basis. While we use evidence-based information, we do not warrant that the information will be error-free or that it will meet your specific expectations or requirements.
14. Termination
14.1 We may suspend or terminate your access to our services if you breach these terms, behave in a manner that is harassing, abusive or disrespectful toward us or other participants, or if we determine that your needs require clinical or medical intervention that exceeds our educational scope.
14.2 You may end your agreement with us at any time by giving us written notice, but this remains subject to the cancellation and refund policy in section 8.
14.3 On termination, all licences granted to you for our materials shall immediately cease. You must stop using all provided materials and, if requested, delete any copies in your possession. Any outstanding fees become immediately due and payable.
15. Privacy and data protection
15.1 We take your privacy seriously. For full details of how we collect, store and protect your personal data (including your rights under the UK GDPR and Data Protection Act 2018), please see our Privacy Policy, available on our website at www.solarematernity.com.
15.2 By booking our services, you consent to us processing your personal data (including special category health data where necessary to provide our educational services) in accordance with our Privacy Policy.
16. International services
16.1 Our services are provided from the United Kingdom. By booking our services from outside the UK, you acknowledge that you are purchasing educational services from a UK-based provider.
16.2 We do not represent that our educators hold medical or educational licences in any jurisdiction outside of the United Kingdom.
16.3 For legal and tax purposes, the place of supply of our services is deemed to be the United Kingdom.
17. Complaints and disputes
17.1 If you have any concerns about our services, please contact us by email at laura@solarematernity.com. We will do our best to resolve any problems.
17.2 If we cannot resolve a dispute informally, you may wish to use an alternative dispute resolution (ADR) service. You can find a certified ADR provider at https://www.citizensadvice.org.uk.
17.3 You may also bring a claim in court. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, though if you live in Scotland or Northern Ireland you can also bring proceedings there.
18. Other important terms
18.1 We may transfer our rights and obligations under these terms to another person or organisation. We will always tell you in writing if this happens and will ensure the transfer does not affect your rights.
18.2 You may only transfer your rights under these terms to another person with our written agreement.
18.3 This contract is between you and us. No other person has any rights to enforce any of its terms.
18.4 If a court finds any provision of these terms to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.5 If we do not immediately enforce any right under these terms, this does not mean we have waived that right.
18.6 These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Solare Maternity in respect of the services. They supersede all prior discussions, correspondence or agreements.